by Job Title: Director, Digital Commerce and Customer Experience
Company: Nebraska Furniture Mart (NFM)
Description: NFM is seeking a strategic, customer-focused digital commerce leader to own the performance, roadmap, continuous evolution, and growth of its ecommerce business. As Director, Digital Commerce & Customer Experience, you will be accountable for online revenue, digital business performance, customer experience, and profitability across NFM’s ecommerce channel. Reporting directly to the Chief Merchandising Officer, you will lead the strategy for site merchandising, customer journey optimization, digital discovery, and conversion performance, partnering across merchandising, marketing, product, analytics, operations, and technology to drive profitable growth and a seamless omnichannel customer experience. This is a highly visible leadership role focused on digital experience, commercial performance, and enterprise impact.
Qualifications:
- 8-10+ years of experience in digital commerce, ecommerce, digital product, retail merchandising, customer experience, or a related leadership function.
- Bachelor’s Degree in Marketing, Advertising, related field or equivalent experience.
- Demonstrated success improving online performance, conversion, digital selling outcomes, and customer experience.
- Experience owning or influencing ecommerce revenue performance, business results, financial planning, forecasting, or P&L-related metrics.
Read the full job listing for more information.
