SANTA BARBARA, Calif., February 21, 2023 – Ergomotion, the global leader of adjustable bed bases and wellness-technology sleep solutions, is proud to announce it has received the distinguished 2023 Reputation 800 Award for delivering exceptional customer service in the past year. The award recognizes companies that have achieved a Reputation Score of 800 or higher, which is a key indicator of effectively managing online reputation.
One of the highest achievements a business can earn, Reputation’s 800 Award highlights those that put customer experience at the very core of their strategy, and are driven by the voice of the customer to succeed. The Reputation Score is a proprietary tool that measures review sentiment, volume, spread, recency, response and length, along with brand reach and health, social engagement, business listing accuracy and search impressions.
“We’re so honored to receive the Reputation 800 Award for the second year in a row, which reinforces our commitment to providing customers with an exceptional support experience,” said Nikunj Patel, Director of Customer Service at Ergomotion. “As a winner, we have proven that we put customer experience at the very core of our strategy, and are driven by the voice of the customer to succeed and ensure outstanding experience with our company.”
Ergomotion received highest remarks in the Courtesy, Competence and the Sales Assistant/Staff categories. Some of the positive reviews included:
- “Probably the best service I have EVER had anywhere. Very impressed with her easy demeanor, comfortable approach, and conscientious attitude. This individual is fabulous!”
- “The customer service representative extremely helpful and polite, way beyond my expectations. She solved my problem and ended the call satisfied and happy.”
- “My customer service representative was very patient and did a great job explaining what I needed to do as far as troubleshooting. He provided excellent customer service.”
- “The customer service representative was so very pleasant, patient, kind and knowledgeable. She knew exactly what I needed, told me my options and got the part ordered quickly and efficiently.
“We congratulate Ergomotion on its dedication to prioritizing customer satisfaction over the past year, as evidenced by the 800 Award honor,” says Dave Mingle, Global Head of CX at Reputation. “Strong customer experiences are at the core of consistent business growth, we are thrilled to see that Ergomotion is committed to listening to and taking action on customer feedback to make meaningful improvements.”
Based in Santa Barbara, Calif., Ergomotion offers U.S.-based Customer Service across the globe and owns its supply chain to ensure exceptional quality and responsiveness. Ergomotion has sold nearly ten million adjustable bases worldwide and upholds the top international quality and safety standards. With a robust global supply chain and intelligent testing programs in each of Ergomotion’s facilities, it has a relentless focus on quality, durability, and sustainability of all products. By partnering with Ergomotion, customers can trust in the highest levels of production efficiency and business continuity.
Learn more about Ergomotion at www.ergomotion.com.