La-Z-Boy partners with Service Hub CRM to enhance field service management operations

WEST PALM BEACH, Fla. — La-Z-Boy Incorporated, a leading furniture manufacturer and retailer, has announced its partnership with Service Hub CRM for enhancing its field service management operations. The decision to implement Service Hub CRM is part of La-Z-Boy’s “ongoing commitment to delivering exceptional customer service and optimizing its field service processes.”

Service Hub CRM is a comprehensive customer relationship management platform specifically designed for managing warranty lifecycle, final mile delivery and field service operations. With advanced features such as real-time scheduling, tracking, and reporting, Service Hub CRM will enable La-Z-Boy to streamline its field service processes, improve technician efficiency, and enhance overall customer satisfaction.

“We are excited to partner with Service Hub CRM to further enhance our field service capabilities and deliver best-in-class service to our customers,” said Charles Coleman, senior field service manager of La-Z-Boy. “By leveraging the power of Service Hub CRM, we will be able to optimize our workflow, improve technician response times, and ensure a seamless experience for our customers.”

The implementation of Service Hub CRM at La-Z-Boy is expected to bring multiple benefits, including increased operational efficiency, reduced service downtime, and enhanced data visibility. The platform’s user-friendly interface and customizable features will empower La-Z-Boy’s field service technicians to deliver timely and quality service to customers across the country.

“We are honored to work with La-Z-Boy and support their field service management needs with our advanced CRM platform,” said Bryan Lysaght, chief executive officer of Service Technologies. “We are confident that Service Hub CRM will help La-Z-Boy take their field service operations to the next level and provide a superior service experience to their customers.”

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