by Job Title: Director of Customer Experience
Company: Morris Furniture Company
Location: Fairborn, Ohio
Description: The Director of Customer Experience is responsible for providing strategic leadership, operational oversight, and continuous improvement across Customer Experience and Delivery Operations. This role drives an exceptional end-to-end customer experience by leading the Customer Care Call Center and the Delivery Processing Team. The Director unites people, processes, and technology to elevate service, sharpen operational efficiency, and build loyalty with stores and customers alike — collaborating across the business to solve problems, improve workflows, and accelerate growth.
Qualifications:
- Bachelor’s Degree in Business, Management, or related field preferred, or equivalent combination of education and experience
- 5+ years of experience in customer service, call center, delivery operations, or related operational leadership roles
- 5+ years of people management experience, including managers and supervisors
- Experience overseeing service metrics, operational KPIs, and cross-functional initiatives
Read the full job listing for more information.
