Inside Baker’s domestic upholstery operations

In early November, Tom Russell of Home News Now visited the Baker upholstery plant in High Point. The 120,000-square foot operation produces a variety of product for the luxury furniture manufacturer, including sofas, sectionals, loveseats, chairs, ottomans and beds. Working in unison with the company’s Hildebran, N.C. plant that supplies some items such as custom chairs, the plant produces made-to-order goods that can ship in a matter of days or weeks depending on how far along they are in the process.

The work, and success of the plant, is largely due to the efforts of the 50 or so talented men and women who have years of expertise in building custom high end product. Their attention to detail often will determine whether a product is good enough to ship or needs to be refined in order to meet Baker’s high standards, but also the expectations of its customers.

Whether they are repeat business or are shopping the line for the first time, the company aims to get the product into those customers’ hands as close to perfect as possible. Below is a snapshot of some of the in-house techniques that continue to represent the company’s long-lasting legacy at the upper end, past, present and future.

A worker cuts patterns on long lengths of fabric. These patterns will be part of the fabric that sewers tailor toward specific upholstery orders.
A worker affixes foam padding to the back of a sofa frame.
Sofa and chair frames await their turn to be upholstered.
Chair frames in an Ivory finish and featuring carved swan’s head details are seen on the plant floor.
Thousands of yards of fabrics are used in the production of finished goods every week.
Here, rolls of COM fabric selections are seen that will be used in custom orders.
A sign in the production area communicates how employees at Baker approach their work.
A worker staples straps that support the seat on the swan accent chair.
A worker affixes padding to the frame of a large sofa.
A woman uses a soft mallet to secure the fabric on the top of a sofa frame.
A worker affixes a fabric border to the top of a sofa.
A sign that communicates Baker’s vision for the future.
A worker uses a flame torch to seal the plastic packaging on finished goods awaiting shipment
A worker uses a CNC machine to cut patterns that have been programed into the system.
Tailoring also is an important part of the accent chair line at the High Point plant, requiring years of expertise to get the product right.

Thomas Russell

Home News Now Editor-in-Chief Thomas Russell has covered the furniture industry for 25 years at various daily and weekly consumer and trade publications. He can be reached at and at 336-508-4616.

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