Conn’s taps Walmart e-com leader Chandra Holt for CEO post

Chandra Holt

THE WOODLANDS, Texas, — Furniture, electronics and appliance retailer Conn’s has hired Chandra Holt as its new CEO and president, effective Aug. 9. 

She replaces Norm Miller, who will transition to executive chairman.

Holt most recently led Walmart’s multi-billion-dollar U.S. e-commerce business, “delivering over 70% growth in (fiscal year 20201),” according to a release. Before that, she was the chief merchandising and integration officer of where she oversaw the integration of Walmart’s stores and e-commerce merchandising divisions during Walmart’s first omni merchandising integration. In addition, Holt has held a variety of leadership roles at Sam’s Club, including as the chief operating officer of, Walgreens and Target.

“Chandra is an experienced leader with a proven track record of innovating to drive growth and profitability for multi-billion-dollar retail businesses, along with demonstrated strength in serving today’s omni-channel consumer with leading edge solutions,” Bob Martin, lead independent director of Conn’s board, said in a statement. “As Conn’s continues to successfully execute on its strategic initiatives, we expect the company to benefit from Chandra’s modern digital approach to retail and customer centric leadership.”  

Martin added the announcement was the result of the board’s succession planning and Miller’s leadership over the past six years.

“Norm successfully turned around our financial results, building a disciplined and sophisticated credit platform, refocused our retail strategy and assembled a best-in-class leadership team while driving record profitability. We look forward to Norm’s continued contribution to Conn’s as Executive Chairman as he works with Chandra to drive our customer first growth plan,” he said.

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