HIGH POINT — TruCare Protection Partners with FAMSA to provide its Protection Plan Program and Administrative Services Support for its customers. FAMSA selected TruCare Protection to offer its customers protection plans for appliances, electronics, furniture, and more. In addition to providing plans, TruCare also provides FAMSA customers with previous warranty services, warranty customer support, and field service management.
“Since partnering with TruCare Protection, the ability to meet our customer service needs has increased dramatically,” said Andres Sosa, FAMSA, director, logistics. “Being able to have transparency in our service business is extremely important in meeting our overall organizational goals and providing true-time visibility to our customers. TruCare provides the service, technology, and experience we seek to align as our business continues to grow in an ever-challenging environment. Our team always can count on TruCare to do the right thing for our customers and provide us with a competitive edge.”
“We truly value our partnership with FAMSA and the opportunity to provide our leading service and technology to assist their customers. In addition to our plan coverages, training, and marketing support, we also deploy our remote diagnostics capabilities to service customers when appropriate, as well as bilingual communication, customer surveys, and additional in-warranty customer support,” added Andre Kwasnik, president, TruCare Protection. “We look forward to continuing our support for FAMSA and its customers and look forward to growing their services and support while utilizing our technology to create operational savings FAMSA.”