by Job Title: Senior Director, Customer Relations
Company: Ashley Furniture
Location: Arcadia, Wisconsin
Description: The Senior Director of Customer Relations is responsible for the oversight of the day-to-day operations of the retail, wholesale, and e-commerce Customer Service teams. This position will provide strategic direction and support to fully service customers, oversee the establishment and maintenance of Key Process Measures for the Customer Service Department, and develop a productive work environment with clear and precise guidelines and standard operating procedures.
Additionally, the Senior Director of Customer Relations will provide wise and sound decisions for customer and employee enhancement, effectively establish objectives and performance standards concerning evaluations, strengths and weaknesses, attendance conduct, and technological skills, and drive change and encourage growth to achieve the company mission of “world-class customer service.”
Qualifications:
- Bachelor’s degree in business management or related field, or equivalent work experience.
- Minimum Of 7 Years Of Experience In Customer Service.
- Minimum of 7 years of supervisory/management experience.
- Strong understanding of standard operating procedures and process improvement methods.
- Profound knowledge of product planning and customer relations systems.
Read the full job listing for more information.
