ICFA names winner of Inaugural Unsung Hero Award

HIGH POINT, N.C. –The International Casual Furnishings Association is honoring the late Mia Nault as the first recipient of its Unsung Hero Award, a new award recognizing outstanding customer service representatives at manufacturing companies who serve as liaisons with dealers and sales representatives.

A 10-year veteran in the customer service department of Ebel in Jacksonville, Fla., Nault was tragically lost in an automobile accident in February while she assisted a disabled motorist. When nominations for this new award were called, there was an immediate response from Ebel dealers and sales reps who admired the way she turned each problem into a win-win for her customers, and Ebel.

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“Mia was such an important part of Ebel for 10 years, and it will never feel the same,” said Sabrina Ebel, the company’s director of marketing. “Losing her so suddenly was shocking and devastating. She had such great relationships with her teammates, reps and customers.” As a tribute to her memory, the company’s new major collection for 2021 is named “Mia.”

Nancy Del Campo, Outdoor Furniture Buyer at Tri-Supply in Temple, Texas, lauded the outstanding service she received from Nault. “She was always positive and handled each challenge immediately. Mia was always helping others, whether at work or in simple acts of kindness. I can’t think of anyone more deserving of this inaugural award. She truly was an ‘Unsung Hero.’”

The award was announced on September 23 as part of the virtual ICFA Awards Gala, with plans for additional recognition at the 2021 event.

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