by Job Title: CX Specialist
CompanyL 3Z Brands
Location: Glendale, Arizona
Description: In this role, you’ll make key decisions, solve problems, and create an exceptional customer experience. You’ll need to provide feedback to management on customer-related trends and suggest service improvements. In this role you will act as a product expert and stay open to learning all about our business, products, and services. You will engage with customers via live chat, email, and phone, helping them understand our personalization technology and product options.
Qualifications:
- At least 2 years of experience in a customer service role.
- Previous experience working remotely.
- Strong problem-solving skills and excellent oral communication. Comfortable on the phone and quick to learn.
- Reliable, organized, and able to work independently while managing multiple tasks.
- Flexible with scheduling and equipped with a strong, reliable internet connection.
- Enthusiastic about sleep and excited to help others improve theirs.
Read the full job description for more information.
