by Job Title: Director of Customer Care and Delivery
Company: Morris Furniture Company, Inc.
Location: Fairborn, Ohio
Description: The Director of Customer Care and Delivery is responsible for providing strategic leadership, operational oversight, and continuous improvement across Customer Care and Delivery Operations. This role ensures an exceptional end-to-end customer experience by overseeing the Customer Care Call Center as well as Delivery Processing Team. The director will align people, processes, and technology to drive service excellence, operational efficiency, and customer loyalty while partnering cross-functionally to resolve issues, improve workflows, and support company growth. They will also develop and execute short- and long-term strategies to enhance customer satisfaction, service quality, and operational efficiency.
Qualifications:
- Bachelor’s Degree in Business, Management, or related field preferred, or equivalent combination of education and experience
- 5+ years of experience in customer service, call center, delivery operations, or related operational leadership roles
- 5+ years of people management experience, including managers and supervisors
- Experience overseeing service metrics, operational KPIs, and cross-functional initiatives
Read the full job listing for more information.
